| According to the U.S. Consumer Product Safety Commission (CPSC), the following types of recall notices may be appropriate, depending upon the circumstances:
* a joint press release from the CPSC and the company;
* targeted distribution of the press release;
* a dedicated toll-free number and/or fax number for consumers to call to respond to the recall notice;
* information on company Internet sites;
* a video press release to complement the written press release;
* a national news conference and/or television or radio announcements;
* direct notice to consumers known to have the product, identified through registration cards, sales records, catalog orders, or other means;
* notices to distributors, dealers, sales representatives, retailers, service personnel, installers, and other persons who may have handled or been involved with the product;
* purchase of mailing lists of populations likely to use the product;
* paid notices via television and/or radio;
* paid notices in national newspapers and/or magazines to reach targeted users of the product;
* paid notices through local or regional media;
* incentives such as money, gifts, premiums, or coupons to encourage consumers to return the product;
* point-of-purchase posters;
* notices in product catalogs, newsletters, and other marketing materials;
* posters for display at locations where users are likely to visit, such as stores, medical clinics, pediatricians' offices, day care centers, repair shops, equipment rental locations, etc.;
* notices to repair/parts shops;
* service bulletins;
* notices included with product replacement parts/accessories;
* notices to day care centers; and/or
* notices to thrift stores.
Note that all proposed recall notices must be approved in advance by the CPSC. Copyright 2010 LexisNexis, a division of Reed Elsevier Inc. |